From time to time, online fraudsters will send emails pretending to be from companies you interact with or your bank. While these emails may seem convincing, they will often try and get you to share your personal information, such as login details, banking details, or credit card numbers.

Please be aware, FishServe will never send emails asking for your FishServe details, banking details, or credit / debit card number(s).

If you receive a suspicious email:

• CHECK to make sure that it has been sent by FishServe with the email address no-reply@fishserve.co.nz.
• DON'T click on any links, open any attachments, or install any updates.
• DON'T reply
• DON'T provide any personal information

What to do if you receive a suspicious email or call?

• If you receive an email asking for your FishServe login details and you are unsure, contact us on 04 460 9555 to report it. You can also contact us to check if an email is legitimate.
• If you think you may have given away your FishServe login details, contact us immediately on 04 460 9555.
• If someone calls you asking for your FishServe login details and you are suspicious, hang up.

How to keep safe?

• Create strong, unique passwords that are easy for you to remember, but difficult for others to guess.
• Don’t use the same login details across multiple websites.
• Be vigilant if anyone contacts you asking for personal information.
• Report any suspicious emails or calls.

If you have any questions or require assistance, please contact the helpline on 04 460 9555 or use our online contact form.

Additional Resources

CERT NZ - Common Threats: Spam

Te Tari Taiwhenua | Department of Internal Affairs – What is spam?